General Guidelines

You may return an item for refund or replacement within 14 days of the shipment date. All items returned must be in new, unopened and sellable condition.

To return an item, you must contact customer service at returns@pfwaterworks.com for a Return Merchandise Authorization number. The RMA number must be clearly marked on the outside of the box to qualify for a refund or replacement.

Returns must be sent in original packaging, including the box and packing materials. Items that have torn or marked boxes will not be accepted. Items that were shipped in shrink wrap packaging must remain in the shrink wrap. Items scratched, dented, or otherwise damaged because of insecure packing will not be eligible for return. Avoid excessive markings to the box and use packaging tape, not duct tape, to reseal the box.

Clearly label the box with our address:

PF WaterWorks
Returns Department
(Write RMA number here)
Address – 1880 S. Dairy Ashford St., Suite 202
Houston, TX - 77077

You may ship return items via UPS, FedEx, or United States Postal Service. Authorized shipping outlets include Mail Boxes Etc., PaK Plus, Parcel Plus, PostNet, and Postal Annex. You may want to insure and track your return, as we cannot be responsible for lost, damaged, or misdirected returns.

Non-Returnable and Non-Refundable Items

Items that involve custom work or painting at the time of sale are not returnable.

Items that have been installed are not returnable. If an installed part is defective, please contact us and we will instruct you on how to return the part. Once the part is received, we will repair or replace the part at our discretion. Refunds will not be given for defective parts. Please visit our Warranties and Repairs page for details.

Items that have markings, scratches, plumber's putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.

Shipping and Restocking Fees

Shipping and handling charges are non-refundable. Returns are subject to a 20 percent restocking fee.

Items that include prepaid shipping will have the actual shipping charges, both to and from destination, deducted before applying the 20 percent restocking fee. Likewise, items shipped in a crate will have the crate charge deducted before applying the restocking fee.

Crediting Your Account

Returns are processed weekly. It typically takes 5-15 business days for a credit card company to credit your account. Please allow time for processing. Issued credits will appear on your credit card billing statement.