We believe in treating our customers like our neighbors and friends. We offer only products we use or would use ourselves and we offer them at fair prices. Your satisfaction, both in dealing with us and in the products you buy, is very important to us and we will do everything possible to make your shopping experience memorable. We appreciate your patronage and look forward to serving you for many years to come.

Warranties and Repairs:

Our products are covered by manufacturers' warranties. If you receive a product you believe to be defective, please consult the manufacturer's warranty information that was packaged with your product. If your product did not come with a statement of warranty, please contact customer service for assistance at.
customerservice@pfwaterworks.com

If your merchandise is damaged in shipping, please contact us within five working days. We will assist in filing a claim with the carrier and sending a replacement to you. Keep all boxes and packing material for inspection. Claims for lost items or damaged items after 5 working days will not be recognized. If you find shipment box open or damaged at delivery, refuse the shipment and contact us promptly.

PF WaterWorks’ warranty does not include any coverage for downtime expense or any other expense incurred by the customer as a result of a defective product.

As always, our customer service department is glad to answer any additional warranty questions you may have. Contact them via e-mail at customerservice@pfwaterworks.com

If you have questions about warranty limitations, please e-mail to customerservice@pfwaterworks.com